Organized service
View conversations, assign owners and reduce duplicate replies or unattended requests.
Omnichannel platform for businesses
Your conversations, in one place.
Devecua Conecta centralizes customer service in a shared business inbox. We are starting with WhatsApp Business and will progressively expand to Instagram, Messenger and other channels.
A DEVECUA S.A.S. product · hosted on our AWS infrastructureOmnichannelarchitecture prepared for multiple channels
WhatsApp firstinitial operational channel
Web SaaSno end-user installation required
API-readyprepared for external system integration
What Conecta is
A customer service platform, not another WhatsApp client.
Conecta adds a business layer on top of messaging channels. It helps teams organize who handles each conversation, what the customer needs, the current status, and what happened before, without making the operation depend on a single phone.
Contacts and history
Keep basic contact information, service status and relevant history for sales, support and post-sales.
Connect your systems
The platform is designed to integrate through REST APIs with ERP, CRM, billing or other business systems when needed.
Channels
Omnichannel by design, delivered in phases.
We do not claim every channel is available from day one. The platform is being built progressively to preserve operational stability and a consistent user experience.
WhatsApp Business is the first channel. Instagram, Messenger and other channels will be added in later phases as the product evolves.
1
WhatsApp BusinessConversation management through Meta's official APIs, subject to account eligibility and authorization.
2
InstagramMessaging and service for compatible business accounts once this phase is enabled.
3
Messenger and additional channelsThe architecture will support additional channels without changing the team's core workflow.
Roadmap
What customers can expect.
Conecta is being developed in stages. Each phase adds concrete capabilities without turning the platform into an ERP or duplicating functions already present in customers' systems.
Conversations and service
The operational core of the platform.
- WhatsApp Business
- Shared inbox
- Contacts
- Conversation assignment
- Status and history
More channels and automation
Progressive expansion of omnichannel operations.
- Messenger
- Guided replies
- Assignment rules
- Operational metrics
Business integrations
Connection to each customer's technology ecosystem.
- REST APIs
- External CRM and ERP
- Business context data
- Automations
- Additional supported channels
Trust and control
Customers remain in control of their accounts and data.
Conecta is designed to use each platform's official authorization mechanisms. Businesses voluntarily connect their accounts and platform data is used to provide the requested customer-service functionality.
Explicit authorization
Connections to channels such as WhatsApp Business use Meta's authorization mechanisms. Devecua does not request social-network account passwords.
Limited data use
Messages and platform data are used to display conversations, identify contacts, enable replies and maintain each company's service history.
Customer isolation
Each company can access only the accounts and conversations connected to its own workspace.
No sale of information
Devecua does not sell data obtained through Meta APIs or use it to create its own advertising targeted at customers' contacts.
Who it is for
Teams already serving customers through messaging.
Conecta is aimed at small and medium-sized businesses that need to organize customer service without implementing a complex CRM.
SalesTrack prospects and opportunities from the conversation.
SupportAssign requests and maintain continuity across team members.
Post-salesRetain context after the purchase.
ManagementGain visibility without depending on an individual phone.
Product in evolution
Want to learn about Devecua Conecta?
We are developing the platform in phases. If your business uses WhatsApp Business for sales or customer service, contact us to learn about the initial scope and upcoming capabilities.
DEVECUA S.A.S.
Business software, SaaS and technology integration.
info@devecua.com